TNDR — Privacy Policy

Effective date: August 22, 2025

TNDR Pty Ltd ("TNDR", "we", "us" or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use and share it, and your rights in relation to that information. This policy applies to information collected via our website, applications and related services (the "Service").

1. Information we collect

  1. Account information: name, email address, phone number, company name, ABN and other registration information.
  2. Profile and company data: company address, trades, office locations, licences and team members.
  3. Content you provide: tenders, documents, quotes, messages and files uploaded to the Service.
  4. Usage data: actions within the Service, search queries, page views, IP address, device and browser information and log data.
  5. Payment and billing data: where applicable, billing name and payment details processed by third-party payment providers (we do not store full card data).

2. How we use information

We use information to:

  1. Provide, maintain and improve the Service;
  2. Manage user accounts and authenticate users;
  3. Enable tender publishing, searching and quoting;
  4. Process payments and subscriptions via third-party providers;
  5. Communicate with you (for example, account notices, security alerts and product updates);
  6. Protect the security and integrity of the Service; and
  7. Comply with legal obligations and enforce our Terms of Use.

3. Sharing and disclosure

We may share personal information in the following circumstances:

  1. Between users: Content (including contact details) you choose to post on the Service may be visible to other users according to the visibility settings you select (for example, a published tender).
  2. Service providers: with third-party vendors who perform functions on our behalf (hosting, analytics, payment processing, email delivery, chat/support providers). These providers are contractually required to protect personal information.
  3. Legal requests: when required by law or to respond to lawful requests by public authorities.
  4. Business transfers: in connection with a merger, sale of assets or business reorganisation, subject to confidentiality obligations.

4. Cookies and similar technologies

We and our third-party partners use cookies, web beacons and similar technologies to collect usage and device information and to provide certain features. You may manage cookie preferences through your browser settings; however disabling cookies may limit functionality.

5. Data retention

We retain personal data only as long as necessary to provide the Service, comply with legal obligations, resolve disputes and enforce our agreements. If you delete your Account we will remove or de-identify your personal data in accordance with applicable law and our retention policies, except where preservation is required by law or legitimate business purposes.

6. Security

We implement reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse or alteration. No internet transmission or storage system is completely secure; we cannot guarantee absolute security.

7. International transfers

Your personal information may be stored or processed in countries other than your country of residence. Where transfers occur, we will apply appropriate safeguards to protect your information, consistent with applicable law.

8. Your rights and choices

Depending on your jurisdiction, you may have rights including access, correction, deletion, restriction of processing, data portability, and objection to processing. To exercise your rights or update your information, sign into your Account or contact us at support@tndr.com.au. We will respond in accordance with applicable law.

9. Children

The Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you become aware of such data being provided, please contact us and we will take steps to remove it.

10. Third-party links and services

The Service may include links to third-party websites and services. This Privacy Policy does not apply to third-party websites; we encourage you to read their privacy policies before providing personal information.

11. Changes to this policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by posting a notice on the Service or by other means. Continued use after changes constitutes acceptance of the updated policy.

12. Contact

If you have questions about this Privacy Policy or your personal data, please contact: support@tndr.com.au.

This Privacy Policy provides a general summary of our practices. For specific legal advice about privacy obligations, consult qualified counsel.